Terms of Service

1. Acceptance of these terms

These Terms of Service (the “Terms”) are a binding agreement between you and Hi Sign [confirm full legal entity name and form] (“Hi Sign,” “we,” “us,” “our”), located at 2870 E. Imperial Hwy, Brea, CA 92821. By accessing hisignbrea.com (the “Site”) or submitting a quote request through it, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Site.

2. What these terms cover

These Terms govern use of the Site. They are not the contract for sign work.

Fabrication, delivery, and installation are governed by the written estimate, proposal, or purchase order signed by you and Hi Sign (the “Project Agreement”). Sections 5 through 7 below summarize how we work so there are no surprises; if anything in these Terms conflicts with a signed Project Agreement, the Project Agreement controls.

3. Who may use the Site

The Site is intended for business and institutional buyers. By using it you represent that you are at least 18 years old and, if you are submitting an inquiry for an organization, that you are authorized to do so on that organization’s behalf.

4. Quote requests and estimates

• Submitting the quote form starts a conversation. It does not create a contract, reserve production capacity, or obligate either party.
• Descriptions, photographs, and specifications on the Site are illustrative. They are not offers and do not guarantee availability, price, material, finish, or lead time.
• Any figure we give before an on-site photo survey is a preliminary range. A firm price follows the survey and depends on measured conditions, wall construction, access, and approvals.
• Written estimates are valid for [validity period — confirm; commonly 30 days] from the date issued, after which material and labor pricing may change.
• We may decline any request.

5. Project terms in brief

Summarized for transparency; the Project Agreement is the controlling document.

• Sequence. Survey, proof, deposit, install.
• Deposit. A 50% deposit is required to release a project to production and schedule an install date. The balance is due [balance terms — confirm; e.g. on completion of installation].
• Scope changes. Changes to size, material, finish, quantity, or mounting after approval are handled by written change order and may affect price and schedule.
• Lead times. Schedules are good-faith estimates and depend on material availability, building access, and approvals. We are not liable for delays outside our reasonable control.
• Site conditions. Pricing assumes safe, unobstructed access during normal working hours and a mounting surface suitable for the specified stud, standoff, or pad mount. Concealed conditions discovered on site may require a change order.
• Permits and approvals. Unless the Project Agreement says otherwise, obtaining landlord, property-management, tenant-improvement, or municipal approvals is the customer’s responsibility. We will provide drawings and specifications to support those submissions.
• Non-illuminated work only. Hi Sign fabricates and installs non-illuminated signage. We do not perform electrical work or connect signage to building power.
• Warranty. Any product or workmanship warranty is stated in the Project Agreement. [Confirm standard warranty term and exclusions before launch.]

6. Customer artwork and content

You retain ownership of the logos, artwork, text, and files you send us. By sending them you represent and warrant that you own them or hold the rights necessary to have them reproduced, and you grant Hi Sign a non-exclusive license to use, reproduce, modify for fabrication, and display them as needed to quote, produce, and install your project.

Unless you tell us otherwise in writing, you also grant us permission to photograph the completed installation and use those photographs in our portfolio, on this Site, and in proposals. Tell us at any time and we will stop using them going forward.

You are responsible for the accuracy and legality of the content you supply, including trademark rights and any wording required by code.

7. Proof approval

We issue a proof before production. You are responsible for reviewing the proof for spelling, punctuation, dimensions, materials, finishes, colors, and layout. Production begins only after we receive your written approval, and the approved proof defines what we build.

Errors present on an approved proof are not covered by our warranty, and corrections are billable at the then-current rate. Color rendering on a screen or printed proof is an approximation; exact color matching requires a physical sample or a specified paint, vinyl, or metal finish standard.

8. Our intellectual property

The Site, its text, photography, layout, and code, and the Hi Sign name and logo, are owned by Hi Sign or its licensors and are protected by copyright, trademark, and other laws. You may view and print pages for your own evaluation of our services. You may not copy, republish, sell, or use them commercially without our written permission.

Design concepts, drawings, shop drawings, and production files we create remain our property unless the Project Agreement assigns them to you in writing. Payment for a project purchases the finished signage, not the underlying production files.

9. Acceptable use

You agree not to:

• Submit false, misleading, or another person’s information through any form on the Site.
• Use the quote form to send solicitations, advertising, or bulk messages.
• Scrape, harvest, or systematically download Site content, except by search-engine crawlers that respect our robots.txt.
• Attempt to probe, scan, or breach the Site’s security, defeat bot protection or rate limits, or interfere with its operation.
• Upload or transmit malware, or use the Site in violation of any law.

We may block access, remove submissions, or take other action for any violation.

10. Site availability and changes

We may change, suspend, or discontinue any part of the Site at any time without notice, and we may update these Terms as described in Section 17. We do not guarantee that the Site will be uninterrupted, error-free, or free of harmful components.

11. Third-party services and links

The Site relies on third-party services for hosting, security, bot verification, fonts, and email delivery, and may link to third-party websites such as mapping services. We do not control those services and are not responsible for their content, availability, or practices. Your use of them is governed by their own terms.

12. Disclaimer of warranties

THE SITE AND ALL CONTENT ON IT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, HI SIGN DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SITE WILL BE ACCURATE, COMPLETE, SECURE, OR UNINTERRUPTED.

This Section applies to the Site only. Warranties for signage you purchase, if any, are stated in your Project Agreement and are not disclaimed here.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, HI SIGN AND ITS OWNERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST BUSINESS, OR LOSS OF DATA, ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SITE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100). LIABILITY ARISING FROM A PROJECT IS GOVERNED BY THE PROJECT AGREEMENT.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages, so parts of Sections 12 and 13 may not apply to you. Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, personal injury caused by negligence, or gross misconduct.

14. Indemnification

You agree to indemnify, defend, and hold harmless Hi Sign and its owners, employees, and contractors from any claims, damages, liabilities, and reasonable attorneys’ fees arising out of your misuse of the Site, your violation of these Terms or of any law, or any claim that artwork or content you supplied infringes a third party’s intellectual property or other rights.

15. Dispute resolution

Before filing any claim, you agree to contact us in writing at thehisign@gmail.com with a description of the dispute and the relief you seek, and to allow 30 days for us to resolve it informally. Most issues are resolved with a phone call.

[Decision required with counsel before launch: whether to include a binding arbitration and class-action-waiver clause. Consumer arbitration clauses in California carry specific notice, opt-out, and fee-shifting requirements, and are omitted here rather than drafted incorrectly.]

16. Governing law and venue

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The exclusive venue for any action arising out of or relating to the Site or these Terms is the state or federal courts located in Orange County, California, and you consent to personal jurisdiction there. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

17. General provisions

• Changes. We may revise these Terms; the effective date above reflects the current version. Continued use of the Site after a revision means you accept it.
• Severability. If a provision is held unenforceable, it will be limited or removed to the minimum extent necessary and the rest remains in effect.
• No waiver. Failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Hi Sign regarding the Site, and supersede prior understandings about it. They do not supersede a signed Project Agreement.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.

18. Contact us

Hi Sign · 2870 E. Imperial Hwy, Brea, CA 92821 · 714-993-0912 · thehisign@gmail.com

See also our Privacy Policy and Accessibility Statement.